Terms & Conditions

These terms govern use of this website and the vehicle transport services arranged by ExecuShip Auto Transport ("ExecuShip"). ExecuShip is a licensed transportation broker (USDOT 3252893, MC 1024087). We arrange transport with independent motor carriers; we do not operate the trucks.

Estimates

Figures shown by the estimator are estimates, calculated from the estimated road distance between the locations you enter, the carrier type selected, the vehicle class and current lane rates, for open-carrier transport unless enclosed is selected. Estimates reflect open-carrier, door-to-door service. Enclosed transport adds a flat $500. Final rate confirmed before dispatch. An estimate is not a contract. The final rate is confirmed by an advisor before dispatch and may differ where the vehicle is oversize, modified or inoperable, or where the pickup location, timing or seasonal volume limits which carriers can take the load.

Booking, payment and cancellation

• No charge is made until a carrier is assigned to your vehicle.
• ExecuShip's service fee is due once a carrier is assigned and is non-refundable after dispatch.
• The carrier's balance is due at delivery in certified funds: cash, cashier's check or postal money order. Personal checks and cards are not accepted by carriers at delivery.
• Freight charges may not be withheld on account of a damage, delay or loss dispute; claims are handled separately.
• You may cancel at no charge any time before a carrier is assigned, in writing to wecare@execuship.com. Card refunds post within three to five business days; other refunds are mailed by check within seven.
• ExecuShip may cancel an order at any time and will refund any amount paid when it does.

Scheduling and transit dates

Carriers work to pickup and delivery windows rather than fixed appointments. Every date we give is a good-faith estimate and may be affected by weather, traffic, mechanical issues, federal hours-of-service rules and the other vehicles on the load. ExecuShip is not liable for delay or for costs arising from delay, including rental vehicles. Expedited service is available where a firm date is essential.

Your responsibilities

• Give us correct addresses, ways to reach you, and an honest description of the vehicle, including whether it runs, rolls, steers and brakes, and any modification affecting height, width, weight or clearance.
• Have the vehicle available during the agreed window, with about a quarter tank of fuel, alarm disarmed, and body kits, spoilers, antennas and racks removed or secured.
• Be present, or name someone who will be, at pickup and delivery to inspect the vehicle and sign the Bill of Lading.
• Remove personal property. Up to 100 lbs in the trunk may be tolerated by the carrier but is not covered and may be refused. Weapons, explosives, flammables, cash, jewellery, drugs, live animals and plants must not be left in the vehicle.

Inspection, insurance and claims

The Bill of Lading signed at pickup and at delivery is the definitive record of the vehicle's condition. Any new damage must be noted on the delivery Bill of Lading in the carrier's presence before the driver leaves. Undocumented claims are denied. Claims must be submitted in writing within 24 hours of delivery. Interstate damage claims fall under the Carmack Amendment and are directed to the carrier, which holds the legally required cargo and liability coverage; ExecuShip will provide carrier insurance details on request and assist with the claim, but as a broker does not assume the carrier's obligations.

Dispatch Without a Scratch guarantee

If your vehicle is damaged in transit and (a) the damage is properly documented on the Bill of Lading at delivery in the carrier's presence, (b) you have filed a claim with the carrier and its insurer and that claim has been denied, and (c) you provide proof of the denial, a claim with your own insurer, and proof that repairs were performed, ExecuShip will reimburse the lesser of your ExecuShip service fee or the repair cost. The guarantee applies only where the non-discounted service fee of at least $250 per vehicle was paid, expires 30 days after delivery, does not cover carrier transport charges, and may be withdrawn by ExecuShip at any time without notice.

Website

Content is provided for information. Distances, transit times and rates are estimates. We make no warranty that the site is uninterrupted or error-free.

Limitation of liability

To the fullest extent the law allows, ExecuShip's liability in connection with a shipment is limited to the service fee paid to ExecuShip for that shipment. We are not liable for indirect or consequential loss, such as lost earnings, a rental car, or an appointment you could not keep.

Governing law

These terms are governed by the laws of the State of Illinois.

Contact

(855) 500-7447 · wecare@execuship.com · 8625 Frontage Rd, Skokie, IL 60077